IT leadership & delivery
Experience in multi-location IT oversight, team leadership, technical training, project coordination and website design. Connecting technology with the needs of users and stakeholders.
TECHNOLOGY · IT OPERATIONS · SERVICE MANAGEMENT
Experience that
connects the dots.
I’m Richard Walsh. My background brings together IT leadership, service improvement and business operations, with a practical understanding of the people behind the systems.
Expertise
Seeing the whole picture.
Making the details work.
Experience across technical delivery, organisational processes and the everyday realities of running a business.
Service management
ITIL implementation, change management, service catalogue development and service desk reporting. Bringing consistency and accountability to service delivery.
Standards & quality
Policies, procedures, documentation, evaluation and quality assurance. Helping teams work from shared standards and clear expectations.
Business & operations
A practical understanding of how people, processes and business priorities fit together. Bringing structure, accountability and clear information to everyday operations.
Experience
A career built on
practical responsibility.
Current independent work and selected previous roles, connecting business operations with a foundation in IT leadership and service management.
Independent Professional
2024 – present
Business Operations Support
Provide ongoing business operations and administrative support, covering payroll, accounts management, operational documentation and website design.
Bring a structured approach to business records and everyday processes, alongside skills in tax return preparation. This work builds on earlier experience in business management, service delivery and organisational standards.
Charter Schools USA
July 2012 – December 2023
IT leadership & service management
Progressed from IT Technician to Director of Information Technology across roles in technical support, team supervision, standards and quality assurance, service desk management and IT leadership.
- Director of Information TechnologySeptember 2022 – December 2023
- Sr. Manager of ITJanuary 2019 – August 2022
- Sr. Service Desk ManagerSeptember 2017 – December 2018
- IT Standards, Evaluation & Quality Assurance ManagerOctober 2015 – October 2017
- IT Technician SupervisorJuly 2013 – October 2015
- IT TechnicianJuly 2012 – June 2013
Experience included standards and quality assurance across more than 78 locations, ITIL implementation, policies and training documentation, and regional supervision of eight technicians across 13 locations.
Barrister Global Services Network
January 2010 – July 2012
IT Technician
Delivered on-call technical support for business and home customers, covering computers, point-of-sale systems, servers, printers and service level commitments.
OneSource Ltd · Ireland
January 2006 – May 2012
Operations Manager
Managed commercial and apartment property services, staffing and customer relationships, with responsibility for statutory and safety requirements and accounting, taxation and operational reporting.
About
Technical understanding.
A business perspective.
My experience connects IT leadership, organisational standards and business management with my current independent work in business operations support.
That breadth shapes how I approach an opportunity: understand the context, work with the people involved, and bring clarity to what needs to happen next.
Alongside my current independent work, I’m interested in a small number of well-matched engagements where that experience can be useful. My interests include IT support and helpdesk work, IT management, operations and ITIL service improvement, as well as business operations support. Engagements may involve projects, remote assignments, short-term support or on-site work.
Education & professional development
Computer Engineering degree
Valencia College, Orlando · GPA 3.8
Previous training and certifications include CompTIA A+, Network+ and ITIL.
More of the detail
My résumé brings together my independent work and experience in IT leadership, service management and business operations.
Download résumé PDF ↓Contact
A useful conversation
starts with a good fit.
Have a project, an enterprising idea or an opportunity in mind? Share what you’re hoping to achieve, the likely timing and how you see me contributing. We can explore whether there’s a fit.
SELECTIVE AVAILABILITY
Projects · Professional engagements · Collaborations
Flexible scope and commitment